No claims will be allowed unless made within 7 days of receipt by buyer. Goods may not be returned without the consent from the shipper. Returns are accepted on terms of manufacture defect. Shipper is not liable for product after purchase is made. SOUTHWEST BOOT CO. disclaims all responsibility of damage or injury resulting from products. If a refund is issued, the cost refunded will not include shipping charges. If an exchange is approved, a 20% restocking fee will be applied to all products. Shipping fees are nonrefundable, custom sizing boots are FINAL SALE.