Return Policy

NO CLAIMS WILL BE ALLOWED UNLESS MADE WITHIN 7 DAYS OF RECEIPT BY BUYER. NO RETURNS ON MADE TO ORDER ITEMS (WATERPROOF, WILDLAND, BUNKER BOOTS, SIZES BELOW 8 AND ABOVE 12.5, WIDTHS GREATER THAN E AND BELOW D). GOODS MAY NOT BE RETURNED WITHOUT CONSENT FROM THE SHIPPER. RETURNS ARE ACCEPTED ON TERMS OF MANUFACTURE DEFECT AND WILL BE REPLACED FREE OF CHARGE. RETURNS AND/OR EXCHANGES WILL NOT BE ACCEPTED IF BOOTS HAVE BEEN WORN. SHIPPER IS NOT LIABLE FOR PRODUCT AFTER PURCHASE. SOUTHWEST BOOT CO. DISCLAIMS ALL RESPONSIBILITY OF DAMAGE OR INJURY RESULTING FROM PRODUCTS. IF A REFUND IS ISSUED, THE COST REFUNDED WILL NOT INCLUDE SHIPPING EXPENSES. ALL ITEMS ARE MADE TO ORDER. PLEASE ALLOW 4-5 BUSINESS DAYS FOR YOUR PRODUCT TO BE MADE AND SHIPPED. IF RETURN/EXCHANGE IS APPROVED A 20% STOCKING FEE WILL BE APPLIED TO ALL PRODUCTS RETURNED. RETURN SHIPPING PAID BY BUYER. SHIPPING FEES ARE NON REFUNDABLE. PURCHASES MADE DURING A DISCOUNT SALE ARE NOT SUBJECT TO REFUND OR EXCHANGE. SOUTHWEST BOOT COMPANY DISCLAIMS ALL RESPONSIBILITY OF DAMAGE OR INJURY RESULTING FROM PRODUCTS.

 

Warranty Policy: Southwest Boot Company warrants that all protective footwear products manufactured and/or distributed by Southwest Boot Company, or its authorized distributors are free from any defects in material or workmanship for a period of one year from the factory purchase date (with proof of purchase). Products considered to be defective should be returned to an authorized distributor at owner’s expense for inspection. The product will be replaced at the discretion of Southwest Boot Company. Any replacement will be for the same size and style, or similar style, if exact replacement is not available. This warranty covers normal firefighting use only. This warranty specifically excludes accidental damage (acid, tears on nails, etc.), intentional or unintentional abuse, natural disasters, damage caused by disregard of care instructions, exposure to a substance or environment that degrades the product and normal wear. It is recommended that the user frequently inspect and properly maintain these products in order to provide the designed levels of NFPA protection.
Please email sales@southwestboot.com for details