Return Policy

Due to COVID-19 any purchases made from January until further notice will be FINAL SALE.

 

 

NO CLAIMS WILL BE ALLOWED UNLESS MADE WITHIN 7 DAYS OF RECEIPT BY BUYER. NO RETURNS ON MADE TO ORDER ITEMS (WATERPROOF, NON STEEL, WILDLAND, BUNKER BOOTS, SIZES BELOW 8 AND ABOVE 12.5, WIDTHS GREATER THAN E AND BELOW D). GOODS MAY NOT BE RETURNED WITHOUT CONSENT FROM THE SHIPPER. RETURNS ARE ACCEPTED ON TERMS OF MANUFACTURE DEFECT AND WILL BE REPLACED FREE OF CHARGE. RETURNS AND/OR EXCHANGES WILL NOT BE ACCEPTED IF BOOTS HAVE BEEN WORN. SHIPPER IS NOT LIABLE FOR PRODUCT AFTER PURCHASE. SOUTHWEST BOOT CO. DISCLAIMS ALL RESPONSIBILITY OF DAMAGE OR INJURY RESULTING FROM PRODUCTS. IF A REFUND IS ISSUED, THE COST REFUNDED WILL NOT INCLUDE SHIPPING EXPENSES. ALL ITEMS ARE MADE TO ORDER. PLEASE ALLOW 4-5 BUSINESS DAYS FOR YOUR PRODUCT TO BE MADE AND SHIPPED. IF RETURN/EXCHANGE IS APPROVED A 20% STOCKING FEE WILL BE APPLIED TO ALL PRODUCTS RETURNED. RETURN SHIPPING PAID BY BUYER. SHIPPING FEES ARE NON REFUNDABLE. PURCHASES MADE DURING A DISCOUNT SALE ARE NOT SUBJECT TO REFUND OR EXCHANGE. SOUTHWEST BOOT COMPANY DISCLAIMS ALL RESPONSIBILITY OF DAMAGE OR INJURY RESULTING FROM PRODUCTS.