Return Policy
Returns and Exchanges
We accept returns within 7 days of delivery for store credit only. The items must be in new condition and in original packaging.
Customers will be responsible for return shipping costs. Once we receive your return a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items. Note that we do not include shipping fees in the gift card amount.
Store Credit
Once we receive your return a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items.
Note that we do not include shipping fees in the gift card amount.
Discounted Items
Items purchased using a promotional discount code may only be returned for store credit.
Final Sale Items
Products marked as "made to order" are final sale cannot be returned or exchanged. If an exception is made, a 20% restocking fee shall apply.
All sale items are final sale
Important
Note that returned product must be in new condition, unworn, and with original packaging to qualify for store credit.
Southwest Boot Company is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. Southwestboot.com will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.